Warranty and Returns Policy

DYSON 2 YEAR GUARANTEE

Terms & Conditions

The guarantee becomes effective at the date of purchase
Client must provide proof of purchase before any work can be carried out. Without this proof, any work carried out will be chargeable.
All work will be carried out by WPI engineers or authorized agents only.
The repair or replacement of your Dyson unit under guarantee will not extend the period of guarantee.
The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.

What is covered?
The repair or replacement of the clients’ unit (at WPI’s discretion) if it is found to be defective due to faulty materials, workmanship or function within 2 years of purchase or delivery (if any part is no longer available or out of manufacture WPI will replace it with a functional replacement part).

What is not covered?
For Dyson Floor Care and Personal Care:

Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness or operation or handling of unit which is not in accordance with Dyson operating manual.
Use of unit for anything other than normal domestic household purposes /as hair dryer/styler.
Use of parts not assembled or installed in accordance with the instructions of WPI-Dyson.
Use of parts and accessories which are not genuine Dyson components.
Faulty Installation
Repairs or alterations carried out by parties other than WPI.
Blockages
Normal wear and tear (ex. Brush bar, sole plate etc.)
Use of this unit on rubble, ash, plaster
Reduction in power pack discharge time due to power pack age or use (where applicable)

For Dyson Environmental Care

Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness or operation or handling of unit which is not in accordance with the Dyson operating manual.
Damage as a result of use not in accordance with the rating plate.
Damage from external sources such as transit, weather, electrical outages or power surges.
Use of parts and accessories which are not genuine Dyson components.
Use of units outside the country of purchase.

Where the unit is sold outside the Philippines, this guarantee will only be valid if the unit is used in the country in which it was sold.

Repairs or alterations carried out by parties other than WPI.
Blockages (refer to user guide on how to unblock)
Failures caused by circumstances outside of WPI’s control.

RETURN POLICY

To Our Valued Customer:

We would like to inform you that you may return and exchange items under the following conditions:

Return and exchange is within a period of seven (7) days from date of purchase with the original receipt, item unused, in its original packaging and box with all inclusions and manual intact. Return and exchange can be done at any Dyson Direct Store nearest you.

The following conditions are not entitled to a refund or exchange under the Consumer Act of the Philippines (RA 7394):

1. Sudden change of mind
2. Defects caused by misuse or mishandling of items by customer
3. Discovery of lower price of the same item from another store

Please be advised also that, the personal data you have provided may be used to process, complete, and deliver your orders (should there be any). It may also be used for marketing or commercial purposes, including analytics to improve our services.

Thank you for your continued patronage.

Sincerely,

Whiteplane, Inc.
Exclusive Dyson distributor in the Philippines